Thank you for choosing marketsmega.shop! We are committed to providing high-quality kitchen products and ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, we are here to assist you.
Return Eligibility:
- Items must be unused, in their original packaging, and in the same condition as when they were received.
- Return requests must be made within 30 days of receiving your order.
Non-Returnable Items:
- Perishable items like food or consumables.
- Customized or personalized products.
- Items marked as final sale.
How to Return an Item:
- Email us at support@marketsmega.shop with your order number and the reason for your return.
- Once approved, we will send you detailed return instructions.
Return Shipping Costs:
- Customers are responsible for the return shipping cost unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refund Process:
- After receiving and inspecting the returned item, we will notify you of the refund status.
- Approved refunds will be processed within three business days to the original payment method.
Partial Refunds:
- May apply to items that are not in their original condition or are missing components unless the issue was caused by us.
Delayed or Missing Refunds:
- If you haven’t received your refund, please check with your bank or credit card provider, as processing times can vary.
- For additional help, contact support@marketsmega.shop.
Damaged or Defective Items:
- If your order is damaged or defective, please reach out to us within 7 days of delivery. Include your order number and photos of the item, and we will arrange a replacement or refund.
Exchanges:
We offer exchanges for items of the same type and value. Please follow the return process and indicate that you would like an exchange.